One platform. Many providers.

The challenge

A digital product business needed to replace an inherited, obfuscated CRM and connect multiple external suppliers without passing that complexity on to partners.

The contribution

• Designed and implemented the replacement platform and its API-first architecture.
• Normalized suppliers behind stable contracts, with configurable routing and fall-through.
• Connected wallet debiting, provider fulfillment, failure handling, refunds, and webhooks; evolved the data model to support multiple wallets and currencies.

The outcome

A common integration boundary supports partner APIs, administration, and redemption workflows, with continuing platform evolution as business requirements change.

Project context

The engagement spans Jermaine’s earlier work and later Crixus delivery. Client identity and operational figures are withheld.